Food Server & Bartender

Dreamland BBQ

Dreamland BBQ has been perfecting its legendary ribs with an unwavering commitment to a time-honored technique since 1958. Join the team and become a part of the legendary experience.

Job Description

Servers play a role in creating a positive and enjoyable experience for our customers. They are responsible for delivering exceptional customer service, serving food and beverage while maintaining a clean and welcoming environment. 

Key Responsibilities

  • Welcome customers in a friendly and professional manner.

  • Take accurate food and beverage orders, including alcohol, along with assisting customers in selecting menu items.

  • Responsible for checking customer's ID to confirm legal drinking age.

  • Ensure prompt and attentive service throughout the dining experience offering desserts and/ or additional items as requested.

  • Handle customer complaints or concerns with a positive attitude and resolve issues to the best of your ability using the L.E.A.P. policy.
Listen - Emphasize - Acknowledge and Apologize - Pamper and Fix Problems 

  • Deliver food and beverages promptly, ensuring presentation and food quality meet company standards.

  • Monitor customer needs, refill beverages, clear empty plates when needed.

  • Responsible for handling cash transactions and processing payments accurately.

  • Maintain cleanliness of the dining room, including tables, chairs, and floors, ensuring tables are properly set with condiments and other necessary items.

  • Assist in stocking and replenishing supplies as needed.

  • Collaborate with kitchen and other front of the house members to communicate customer requests to ensure smooth restaurant operations.

  • Be a positive and supportive team member, assisting in training and mentoring new staff members.